FAQ
Questions employers ask
Short answers to the questions HR and office managers ask us most. General information, written by the BenefitsDock team.
Getting started and day to day
Who is BenefitsDock for?
Employers with roughly 5 to 200 employees who offer group health, dental, vision or life coverage and handle benefits with a small HR or office team. It is built and supported by a team in Corpus Christi, Texas, and offered through independent benefits agencies.
Do my employees need an account?
Only if you want them to enroll online. Employees can sign in to see their plan, read the plan summary (SBC), and enroll or waive coverage with an electronic signature. If you prefer, HR enters elections for them.
Will we have to re-enter our whole roster?
No. We load your roster, plans and current elections from your carrier paperwork and enrollment files. You review it, and you are live.
What happens when someone is hired?
You add the hire (or email us the details). BenefitsDock works out the eligibility date from your waiting-period rule, opens a task that is due two weeks before coverage starts, and keeps it open until the carrier confirms the enrollment with proof attached.
Does it handle terminations and COBRA?
Yes. A termination sets the coverage end date, opens the carrier termination task, and starts the continuation notice clock: federal COBRA for employers with 20 or more employees, Texas state continuation for smaller groups.
Is our employee data safe?
Social Security numbers are encrypted when stored, every employer sees only its own people, and access is by individual login. Screens show only the last four digits by default.
Pricing
Is there a setup fee?
No. Our team loads your roster, plans and current elections as part of onboarding.
Can we keep our current broker?
Yes. Talk to us about a standalone subscription. Your broker relationship and your carrier contracts stay the same.
Are there long contracts?
No long-term software contract. If you leave, we give you an export of your employee and election records.
See BenefitsDock with your own group in mind.
A 20-minute walkthrough with the BenefitsDock team: how a new hire moves to carrier confirmation, what employees see when they enroll, and how we would load your group.
